At Sofiana, we stand by the quality of our products. That’s why every SoftCloud™ bed frame and headboard is backed by a 5-year limited warranty.

What’s Covered

Our warranty protects against defects in materials or workmanship that affect the structural integrity of the bed frame or headboard under normal use.

This includes:

• Structural issues with the frame
• Faulty components or craftsmanship
• Manufacturing defects in the internal construction

What’s Not Covered

We want to be transparent about what the warranty doesn’t include. The following are not covered:

• General wear and tear from everyday use
• Stains, fabric damage, or cosmetic issues
• Damage caused by misuse, abuse, improper assembly, or modifications
• Commercial use or rental environments
• Damage from moving, accidents, or using the product with incompatible components

Who the Warranty Applies To

This warranty applies only to the original purchaser and is non-transferable. A valid proof of purchase will be required to initiate any claim.

How to Make a Claim

Think you have a warranty issue? No problem. Just reach out to us at hello@sofiana.co.uk with the following:

• Your order number
• A brief description of the issue
• Supporting photos

We’ll review your claim and work with you to make it right, whether that means a replacement part, a repair, or a full replacement.

Need More Help?

If you’re unsure whether something is covered, feel free to contact us at hello@sofiana.co.uk. We’re here to help.